Often, it is valuable and helpful to bring in an experienced, independent “third ear.” That’s why many companies have hired me to evaluate their BtoB telemarketing and telesales operations. I assess both in-house and out-sourced service bureaus’ performance to identify real and perceived obstacles to efficiency, effectiveness, and results.

In 2.5 days, you'll have a clear picture of where you are, how to get where you want to go, and how your efforts compare and contrast with other models, both unprofitable and profitable. I come on-site, real-time with you, your management colleagues, and your callers to examine your present and intended phone operations. The focus: where and how you are losing, making, or could be making money by phone. Our considerations usually include:

Strategic marketing and positioning of the phone effort
Structure, organization, staffing
Account coverage models (or lack thereof)
Information\database input, throughput, output
Call preparation, handling, conduct, techniques
Calls allocation and time use
Opportunities to streamline and\or automate
Skill levels and training requirements
Metrics and compensation

The third day, you'll hear an objective, no-fluff oral report of my findings and recommendations, followed soon thereafter by the written report. Ninety days later, you get a one-day in-person progress checkup.

On-site and\or over the phone, you get real-world, workable strategies and tactics to remedy the issues and capitalize on the opportunities. 800 373-3966